Meet Jeff, he has a pay-monthly phone subscription with a mobile operator. The subscription includes both the mobile services and the phone he selected.
Jeff’s story starts when he discovers his phone’s battery level is constantly low, and he just bought the phone a year ago. So Jeff contacts his mobile operator, the beginning of what proves to be an arduous customer journey through the customer care jungle.
For more than a decade, eBuilder has been developing self-service aftermarket, supply chain and customer care services. Every year, more than 6 million devices are managed by our services and our services are live in more than 70 countries across the globe. Our services are based on a service network that includes more than 3000 network partners in logistics, repair and other mobile device services.