The Blog
Effortless Device Care for mobile operators
Consumers today are addicted to their smartphones, but are they addicted to their mobile operators? Effortless Device Care is a cloud customer care platform that enables mobile operators – as well as device manufacturers – to improve device care to …
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Effortless Device Care – service overview
Effortless Device Care is the markets most powerful device care platform, providing self-service for the consumer throughout the device lifecycle. Effortless Device Care enables operators to effectively take back customer ownership. A #neverwithout experience for mobile customers building on existing …
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Users are addicted to their smartphones, why not to their mobile operators?
A lot can be said about the state of telecom, but one thing is certain. Telecom is moving into a new era, where the smartphone no longer is the complement to the personal computer but rather the hub around which …
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Engaging device care to lead the way for better customer relationships
Heavy focus on customer experience is a trend in all markets, and justifiably so, but what does that really mean for an operator? Operators are rolling out self-service applications and other initiatives, all with common a denominator – it’s focusing …
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Digitizing device care
Many operators have up until now prioritized support of subscriptions of over devices, but are we now seeing a shift? A much as 49% of users claim that device support is more important than subscription support and supporting research shows …
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