The Blog
Device Insights white paper: Identifying smartphone frustration to battle churn and improve loyalty in telecom
At no time is an operator more vulnerable to churn than at the moment a subscriber’s smartphone experience deteriorates. Frustration kicks in and users start to notice advertising from competitors offering subsidized devices. And with the ease of switching carrier …
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Device Insights – Using machine learning to identify new device sales opportunities
Finding new opportunities for device upsell can be challenging. Device Insights allows operators to segment customers based on device experience. In this webinar, eBuilder explores how Device Insights boosts sales conversion and increases loyalty and retention.
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Device Insights – Improved segmentation using Device Insights delivered a 3.7x smartphone sales conversion increase
In many markets, user subscriptions run in cycles as the user commits to an operator – and a device – for a 24 month period. For many operators, the keeping track of the tail end of these customer cycles is …
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Device Insights – Leveraging Device Insights to boost customer service
In recent research, eBuilder has found nearly eight out of ten smartphone users want to switch device when their current smartphone is malfunctioning*. Given that 68 percent of smartphone users experience device issues every year, this should give operators the …
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Device Insights from eBuilder drives 3X improvement in Customer Engagement for Telia in Sweden
Machine learning and algorithms combine to create enhanced levels of device-centric contextual relevance leading to a 300% improvement in customer engagement. SWEDEN, STOCKHOLM – 8 SEP 2017 – eBuilder, a provider of a comprehensive suite of mobile operator and OEM …
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