The Blog
Using machine learning to identify new device sales opportunities
Finding new opportunities for device upsell can be challenging. Device Insights allows operators to segment customers based on device experience. In this webinar, eBuilder explores how Device Insights boosts sales conversion and increases loyalty and retention.
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Improved segmentation using Device Insights delivered a 3.7x smartphone sales conversion increase
In many markets, user subscriptions run in cycles as the user commits to an operator – and a device – for a 24 month period. For many operators, the keeping track of the tail end of these customer cycles is …
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Leveraging Device Insights to boost customer service
In recent research, eBuilder has found nearly eight out of ten smartphone users want to switch device when their current smartphone is malfunctioning*. Given that 68 percent of smartphone users experience device issues every year, this should give operators the …
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Effortless Device Care for mobile operators
Consumers today are addicted to their smartphones, but are they addicted to their mobile operators? Effortless Device Care is a cloud customer care platform that enables mobile operators – as well as device manufacturers – to improve device care to …
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Effortless Device Care – service overview
Effortless Device Care is the markets most powerful device care platform, providing self-service for the consumer throughout the device lifecycle. Effortless Device Care enables operators to effectively take back customer ownership. A #neverwithout experience for mobile customers building on existing …
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