Effortless Device Care explained
Effortless Device Care is a cloud customer care platform for mobile operators and manufacturers.
Self-service – Help the customer help themselves
Most users prefer trying to resolve issues themselves before reaching out for help, meaning they will ask a friend or google it before looking to the operator for advice. Becoming that go-to-guy for your customers will not only increase trust and loyalty, but will also give more insights into user behavior and ability to target specific customers with personalized messages and campaigns.
- Enable customers to secure their device data in case an accident happens
- Provide everyday help and optimization tips for a smarter device life
- Help customers troubleshoot, diagnose and resolve most common issues themselves
- Helping customers to the relevant business process when self-service isn’t enough
On-device diagnostics:
Intuitive step-by-step troubleshooting:
Flexible service and repair booking:
Self-service capabilites
Deep insight in behavior allows for personalized notifications
Device specific tips and guidance to better device usage
Real-time suggestions that improves the device lifecycle
Device-specific suggestions to resolve most common issues
Hardware and software diagnostics, using device insight and crowd data
Intuitive device backup and one-click transfer for restoring
Triggering relevant business processes when self-service fails
Providing suggestions on next device based on behavior insight
Service Partners – Manage the service partner network
Taking ownership of the full service process operators can gain end-to-end visibility of all service processes including repair, insurance and renewal. Effortless Device Care enable operators to effectively manage their partner network. Powerful business rules automate the process to optimize routing and allocation of service and transport provider. End-to-end visibility provides valuable in-depth data enabling operators to continuously optimize service offers.
SUPPORTED PROCESSES
ORDER MANAGEMENT – All service order types including repair, swap and/or renewal
ROUTING – Flexible multi-leg routing with service center and transport allocation
BUSINESS RULE MANAGEMENT – Powerful and flexible business rule management
GLOBAL REACH
70+ COUNTRIES – Major service centers and service partners integrated across the globe
20+ LOGISTICS PROVIDERS – All major logistics provides integrated with local alternatives
STANDARD INTEGRATIONS – Standardized integrations to all major backend solutions