Self-service – Help the customer help themselves

Most users prefer trying to resolve issues themselves before reaching out for help, meaning they will ask a friend or google it before looking to the operator for advice. Becoming that go-to-guy for your customers will not only increase trust and loyalty, but will also give more insights into user behavior and ability to target specific customers with personalized messages and campaigns.

  • Enable customers to secure their device data in case an accident happens
  • Provide everyday help and optimization tips for a smarter device life
  • Help customers troubleshoot, diagnose and resolve most common issues themselves
  • Helping customers to the relevant business process when self-service isn’t enough

On-device diagnostics:

Intuitive step-by-step troubleshooting:

Flexible service and repair booking:

Device self-service capabilites

With Effortless Self-service customers are never stranded, there's always a route to resolve their issues, be it by themselves or through escallation to assisted care or upgrade swap.

PROACTIVE HELP
Deep insight in behavior allows for personalized notifications

USAGE SUPPORT
Device specific tips and guidance to better device usage

OPTIMIZATION
Real-time suggestions that improves the device lifecycle

TROUBLESHOOTING
Device-specific suggestions to resolve most common issues

DIAGNOSTICS
Hardware and software diagnostics, using device insight and crowd data

BACKUP & TRANSFER
Intuitive device backup and one-click transfer for restoring

SERVICE BOOKING
Triggering relevant business processes when self-service fails

DEVICE RENEWAL
Providing suggestions on next device based on behavior insight