Self-service – Help the customer help themselves
Most users prefer trying to resolve issues themselves before reaching out for help, meaning they will ask a friend or google it before looking to the operator for advice. Becoming that go-to-guy for your customers will not only increase trust and loyalty, but will also give more insights into user behavior and ability to target specific customers with personalized messages and campaigns.
- Enable customers to secure their device data in case an accident happens
- Provide everyday help and optimization tips for a smarter device life
- Help customers troubleshoot, diagnose and resolve most common issues themselves
- Helping customers to the relevant business process when self-service isn’t enough
Intuitive step-by-step troubleshooting:
Flexible service and repair booking: