Category Archive
In recent research, eBuilder has found nearly eight out of ten smartphone users want to switch device when their current smartphone is malfunctioning*. Given that 68 percent of smartphone users experience device issues every year, this should give operators the …
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A lot can be said about the state of telecom, but one thing is certain. Telecom is moving into a new era, where the smartphone no longer is the complement to the personal computer but rather the hub around which …
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Heavy focus on customer experience is a trend in all markets, and justifiably so, but what does that really mean for an operator? Operators are rolling out self-service applications and other initiatives, all with common a denominator – it’s focusing …
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Many operators have up until now prioritized support of subscriptions of over devices, but are we now seeing a shift? A much as 49% of users claim that device support is more important than subscription support and supporting research shows …
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