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At no time is an operator more vulnerable to churn than at the moment a subscriber’s smartphone experience deteriorates. Frustration kicks in and users start to notice advertising from competitors offering subsidized devices. And with the ease of switching carrier …
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Finding new opportunities for device upsell can be challenging. Device Insights allows operators to segment customers based on device experience. In this webinar, eBuilder explores how Device Insights boosts sales conversion and increases loyalty and retention.
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In many markets, user subscriptions run in cycles as the user commits to an operator – and a device – for a 24 month period. For many operators, the keeping track of the tail end of these customer cycles is …
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In recent research, eBuilder has found nearly eight out of ten smartphone users want to switch device when their current smartphone is malfunctioning*. Given that 68 percent of smartphone users experience device issues every year, this should give operators the …
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Machine learning and algorithms combine to create enhanced levels of device-centric contextual relevance leading to a 300% improvement in customer engagement. SWEDEN, STOCKHOLM – 8 SEP 2017 – eBuilder, a provider of a comprehensive suite of mobile operator and OEM …
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Consumers today are addicted to their smartphones, but are they addicted to their mobile operators? Effortless Device Care is a cloud customer care platform that enables mobile operators – as well as device manufacturers – to improve device care to …
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Effortless Device Care is the markets most powerful device care platform, providing self-service for the consumer throughout the device lifecycle. Effortless Device Care enables operators to effectively take back customer ownership. A #neverwithout experience for mobile customers building on existing …
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Effortless Device Care service network comprises thousands of service network nodes spanning the globe. Annually, we manage more than 6 million devices over the network, allowing both organizations as well as their end-consumers full visibility into the service process. For an …
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Effortless Device Care offers ready-to-use Start-up and Usage tips content as an integrated service. Once a device is registered, the user will be presented with best practice Start-up and Usage Tip content to help them explore, learn more about, and …
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Device Insights is an AI platform that provides mobile operators with unique insight into their customers’ smartphones and their smartphone behavior in order to anticipate customer needs and minimize churn. Device Insights tracks and analyzes data across millions of smartphones …
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