Device Care – Service Network

Effortless Device Care service network comprises thousands of service network nodes spanning the globe.

Annually, we manage more than 6 million devices over the network, allowing both organizations as well as their end-consumers full visibility into the service process. For an operator or a device manufacturer, the improved visibility allows optimization of stock levels, reduction of fraud, minimization of no-fault found as well as overall service center performance on strategic as well as tactic and operational levels.

By connecting internal processes and systems as well as third party suppliers, consumer visibility is improved and the level of self-service is increased. Consumers are kept up to date with push notifications allowing for a smoother customer service experience that not only is limited to status information, consumers are also notified of extra costs and can easily accept or reject charges.