While many organizations have the capabilities to manage and overview their internal processes and solutions, today’s globalized business often means that substantial parts of an organizations operations are provided by third party suppliers (in what we’d like to call a value network). eBuilder Customer Care Orchestration offers a ready-to-run integrated value network that comprises thousands of Point-of-Sale, hundreds of service centers, all global logistics providers as well as a global payment network. Over the years we’ve seen network matching of nearly 80 percent when we’ve on-boarded new customers (in the high-tech consumer products industry).
The eBuilder Customer Care Service Network includes all major service centers (in all major regions) including:
And many more…
Annually, we manage more than 12 million devices over the network, allowing both organizations as well as their end-consumers full visibility into the service network. For an organization, the improved visibility allows optimization of stock levels, reduction of fraud, minimization of no-fault found as well as overall service center performance on strategic as well as tactic and operational levels.
By connecting internal processes and systems as well as third party suppliers, consumer visibility is improved and the level of self-service is increased. Consumers are kept up to date with push notifications allowing for a smoother customer service experience that not only is limited to status information, consumers are also notified of extra costs and can easily accept or reject charges.
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