eBuilder is a leading provider of Customer Care solutions, enabling companies to improve and expand their customer care process
eBuilder delivers a technology platform that enables companies to improve and expand their Customer Care process. eBuilder integrates company processes, back-end solutions and lines of business with their business partners and service network ecosystem to simplify consumers' user experience.
With eBuilder, consumers can effortlessly access customer service – at anytime, anywhere, using any device – to solve issues, get tips and tricks, purchase spare parts and communicate with a manufacturer or service provider in a single dedicated channel. eBuilder drives down cost in the customer service process, while opening up a potential new revenue stream for aftermarket product and service sales – presenting a successful after sales window directly to end-users.
Today, two of the largest global consumer electronics manufacturers drive their customer service process with eBuilder, integrating a service network in more than 70 countries, spanning thousands of point of sales, hundreds of repair centers, all major transport companies and managing nearly 6 million devices in need of service every year.
eBuilder has customers in more than 70 countries and our solutions are used by more than 5,000,000 end users. Corporate headquarters is in Stockholm, Sweden, with offices in China and Sri Lanka.