Business Benefits from eBuilder’s Order Fulfillment!

These direct cost benefits were achieved by Alfa Laval, one of eBuilder’s many strategically minded customers: 

• Reduced logistics costs by 30% through order and shipment consolidation
• Reduced logistics administration staff globally by 70%
• Automated processing  of more than 90% of orders
• Reduced the number of warehouses from 70 to 3
• Reduced stock by 30%
• Gained real-time visibility into the end-to-end order fulfillment logistics flow
• Reduced transport invoice charges through better control of carriers’ invoices
• Reduced environmental impact through fewer locations and better shipment consolidation 

How did Alfa Laval achieve this? 

With the automation provided by eBuilder’s Order Fulfillment Cloud Process.

eBuilder Order Fulfillment automatically handles the distribution of all goods from Alfa Laval’s three distributed manufacturing sites in Sweden to their warehouses, hubs, and customers all over the globe. 

With the integration provided by eBuilder’s Order Fulfillment Cloud Process.

The Order Fulfillment Cloud Process seamlessly integrates all the collaborating participants in the order fulfillment value network. This enables all participants and their relevant systems to automatically exchange information and the necessary documents in real time. For example, 90% of all orders are sent as EDI files from Alfa Laval’s offices worldwide. 

With the visibility provided by eBuilder’s Order Fulfillment Cloud Process: 

Visibility leads to reduced costs in supply chains by enabling a business to work smarter, to remove nonessential activities, and to shorten lead times. With eBuilder’s Order Fulfillment Cloud Process, you see what is happening in the flow when it happens, and most of it happens automatically. This is the foundation for more effective logistics planning, for merging and consolidation, and for intervening with the proper measures when they are required. 

With the control provided by eBuilder’s Order Fulfillment Cloud Process: 

eBuilder Order Fulfillment controls the entire logistics flow — including delivery, dispatch, and the flow of returns—everything from data warehousing and business intelligence to booking transport on the web and printing transport documentation and labels. This is unique. 

All the required order fulfillment functions are integrated into a full-coverage platform and offered at a reasonable “pay-as-you-go” rate. The solution is based on eBuilder’s experience and integration technology and is delivered as a complete Order Fulfillment Cloud Process; there is no need for a host of extra subsystems and modules that demand expensive integrations.  eBuilder quickly handles any integrations that may be necessary, such as integrating your ERP system (if any) with the platform and connecting any currently used forwarders not already integrated in the Cloud  Process. 

The Order Fulfillment Cloud Process provides specific supply chain management solutions that include:

• Functionality – you gain end-to-end automation, visibility, and control of the key activities in the fulfillment process between buyers, sellers, and seller’s suppliers. The functionality supports activities on the  operational level (e.g. order validations and document completion), tactical level (e.g. real-time SLA exception-based process monitoring) and strategic level (e.g. internal and external activity-based KPI- and SLA-trends and statistics). You experience optimized order management (purchase, sales, supplier, dispatch, and shipment orders), pro-active process monitoring, multi-criteria end-to-end search, and supplier contract management (including SLA and cost). The process and specific functions can be configured to complement and enhance your process.
• Hosting – you benefit from focused operational expertise that is otherwise difficult to obtain. Robust virtualization of networks, servers, storage, and applications; combined with standardization and automation, provide on-demand scalability and flexibility far beyond the capacity and capability of most IT departments. Delivery is easily accessible, scalable, and flexible.
• Support – you choose the level of eBuilder support you want.
• Updates/maintenance –eBuilder delivers new functionality and maintenance releases regularly. You receive these releases automatically and directly in the Cloud Process you run, thus, your IT department is not involved. 

Cut costs and improve after sales/reverse logistics service with eBuilder’s After Sales Cloud Process

Cut costs and improve after sales/reverse logistics service globally with eBuilder’s world leading After Sales Cloud Process. 

The process of managing products after they have been sold has many names, such as after sales, reverse logistics, returns/service management, after sales service, and customer care. Regardless of name, it is a complex area; and it often involves numerous parties in many different locations, as well as a mix of internal and third parties in the value network.

The eBuilder After Sales Cloud Process® provides end-to-end visibility and automation of key activities in the after sales process. It is a web-based cloud computing, fully integrated management solution. It encompasses the end-to-end returns process: return order creation and validations, transportation management, logistics hub management, service center return processing and diagnostics, inventory/asset management, and claims management, providing total visibility throughout all processes and incorporating all stakeholders involved in the after sales cycle. This is a significant step forward in the supply chain management process for returns.

A Fully Integrated Value Network

eBuilder After Sales integrates all the participants in the after sales/returns/reverse logistics process (internal departments, external business partners/third parties, and the relevant IT systems). 

End-to-End Visibility

eBuilder After Sales makes it possible to implement a control tower solution that gives centralized, end-to-end visibility and control of the entire after sales process. 

Process Automation

eBuilder After Sales automates the after sales/reverse logistics/returns process. All activities are handled automatically and monitored.  You can see each exception that might require intervention at each point in the process through alerts and on a dashboard.

eBuilder After Sales optimizes the end-to-end process. You get faster execution, shorter lead times, and greater after sales process agility—you can respond quickly to changes in a constantly changing business environment. Business Intelligence

After Sales’ Business Intelligence (BI) Portal provides clear, logical, graphical reports that enable intuitive and interactive drill-down analysis. 

Business Activity Monitoring (BAM) in real time

eBuilder After Sales provides end-to-end visibility. It presents real-time business information at the operational, tactical, and strategic levels.  

Its efficient drill down displays is a mainstay of effective, proactive management at all levels. 

Delivers Business Benefits

eBuilder’s unrivalled experience and expertise bring to its solutions a powerful mix of strategic theory and practical applications to deliver true innovation, which delivers what you really care about: outstanding, sustainable business results and value in your after sales process.  

Key Benefits

•  Simplifying complexity
•  Independence and control
•  Cost reduction
•  SLA compliance
•  Improved customer satisfaction
•  Early corrective action
•  Reduced capital investment 

eBuilder’s After Sales Cloud Process can automate, rationalize, and optimize the processing of the end-to-end after sales business process. It integrates the entire value network of all the collaborating parties and systems. This gives you end-to-end control driven by the configured business logic and rules in the Cloud Process. It provides end-to-end visibility of the process based on easy access to both real-time information and other key information related to after sales services. The information is managed via the supply chain management solutions.  

eBuilder After Sales works around the clock managing your entire return process – thousands of times faster than human staff – at a fraction of the cost for a premium after sales service!