10 Essential Elements

Business Process Management and Business Rules Management for Order Fulfillment include the best practice end-to-end process, as well as the rules around which it can be applied to the specific customer’s global network.

Cloud Process Tools for End-user Participants

The Order Fulfillment Cloud Process tools include the tools that have been specifically developed to automate key activities, to visualize exceptions in real-time, to allow benchmarking of, and statistics on, suppliers and internal activities, and to visualize process bottlenecks as well as to display where assets are located compared with the demand.

Master Data Management

The Master Data Management within Order Fulfillment includes synchronizing key information needed in the end-to-end process, which might have its origin in multiple existing systems. What is essential is to avoid having multiple “masters” of information in different systems, and rather having the information centrally administered and pushed into the centrally defined and administered global process. Key master data information within the Order Fulfillment Cloud Process includes: product information, buyers, sellers, suppliers (internal, outsourced, or external, such as factories and distribution centers), addresses and contact information, customs rules and tariffs, incoterms, routing rules, SLA and price information from all involved parties (e.g., transport costs from carriers, warehousing costs, hourly rates for internal activities, etc.).

Business Process Network (BPN)

The Order Fulfillment Business Process Network (BPN) includes all parties involved in the end-to-end process of fulfilling an order between a buyer and seller. Any customer can use the collaborating parties within eBuilder's Cloud Process community. The customer establishes a business relationship within the platform between eBuilder's customer's company and the BPN party's company. This relationship can be established between any level of the organizational hierarchy as part of master data management. (see MDM Cloud Process element).

The Order Fulfillment BPN includes, for example, 22 integrated carriers as well as standardized integrations to all the major ERPs and warehousing systems.

eBuilder’s Order Fulfillment Cloud Process is regularly updated via a strategic roadmap which includes features which eBuilder and its community of leading customers have prioritized. New updates are verified centrally after going through a thorough quality assurance process. They are deployed into the customer's environment without any required input from the customer or the business process network parties/end users. Major improvements are deployed three to four times per year.

eBuilder enables brokering of third-party best-of-breed functionality for selected key functions within the end to end cloud processes. This functionality is obtained from a leading provider, rather than eBuilder developing it in-house. This makes it possible to automate and rationalize more activities in the end-to-end process. This is managed through single-sign-on technology, which enables a seamless end user experience regardless of which function is operated.

Information monitoring and management are essential in the end-to-end process. This helps to ensure that all involved parties always share the same and correct master data. Monitoring rules are defined to ensure proactive exception management of both errors that have occurred as well as missing events that should have occurred.

Provides performance management of all IT infrastructure required to run the Cloud Process, such as servers, intra and extranet, and Internet connectivity. Monitoring rules are defined to proactively identify bottlenecks and to take immediate action if a problem should occur.

eBuilder Order Fulfillment is hosted in a secure and scalable environment where customers can choose the level of service they require. eBuilder uses the latest technology with virtual servers which enables seamless scalability to any processing volume and number of users. Support via phone and an eBuilder online CRM tool eBuilder Request Manager is available up to 24/7 365 with specific SLA levels.