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Order Fulfillment can be defined as the activities that take place from the moment a buyer/customer places an order until that order has been delivered in full. How well your order fulfillment process functions is a critical determinant of how well you satisfy, and therefore retain, your customers. So the order fulfillment process plays a crucial role in supply chain management, and many consider it the most important business process.
eBuilder’s Order Fulfillment Cloud Process enables you to automate and control the order fulfillment flow from end-to-end, integrating all the participating business partners (the Value Network), executing the business logic at each step in the flow, and providing visibility of the entire process. The Cloud Process monitors both the service level agreements you have agreed upon with participants in the process and the KPIs you have defined in your order fulfillment process. It ensures they are met and takes action when they are not met. Personnel can focus on handling exceptions because they are freed from routine administration of the flow.
eBuilder’s Order Fulfillment manages orders from receipt through validation and sourcing. It monitors and controls the picking, processing, and packing of each order; as well as its dispatch and transport. Finally, you will know when the order has been received, and you can monitor the service provider’s progress in installing it.
eBuilder's Order Fulfillment makes it possible to implement a Control Tower solution that gives centralized, end-to-end visibility and control of the entire fulfillment process.
eBuilder's Order Fulfillment Cloud Process is built on 10 years of experience in implementing order fulfillment supply chain solutions for customers around the world. The process spans across the entire fulfillment process from order receipt to fulfillment based on order agreements. This service, available over the Internet, is a major step beyond traditional order fulfillment software or order management system.
The fulfillment process can be used for both inbound (buying) and outbound (selling) fulfillment.
At the strategic level, eBuilder Order Fulfillment's Business Intelligence Portal enables you to manage global network KPIs, follow trends, and analyze and identify bottlenecks. The eBuilder BI Portal is a strategic management service with an online´tool designed to consolidate a very large amount of data collected from thousands of actors and systems around the world and turn it into simple, intuitive, and powerful decision-making material.
At the tactical level, the Process Monitor gives the user real-time visibility across the complete order fulfillment process. Exceptions are identified as they occur (SLA time or condition based) and are displayed in an interactive dashboard. The user can drill down to a more detailed view on a specific actor type (e.g., a hub or service center), and further down to an individual order to view its details and content.
At the operational level, the Order Manager manages the order flow, order content, and information validations; as well as the standard order fulfillment entities with their process, events, and states. The Order Manager web interfaces consists of order dashboards that, among other things, provide the ability to cross-reference and search based on various criteria.
Also at the operational level, the Transport Manager takes care of automated processing of orders into shipments based on configured routing, carrier, and rules. It creates the required shipping documents for integrated carriers and sends electronic bookings to the carrier. Status retrieval and integration to order status and event history are also included.
The operational level is further supported by the Network Optimization Manager, a state-of-the-art network process optimization function that indexes process actors (such as warehouses, carriers, suppliers, etc.) and optimizes the path through the process based on set business rules. It works in real time for each transaction, providing optimization from end to end.
Below is the process overview of the Order Fulfillment Cloud Process (Click for bigger picture).
order fulfillment process