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After Sales Service
The process of managing products after they have been sold has many names, such as After Sales, Reverse Logistics, Returns/Service Management, After Sales Service, and Customer Care. Regardless of name, it is a complex area; and it often involves numerous parties in many different locations, as well as a mix of internal and third parties in the value network. In many industries, the After Sales process is considered a noncore or a low priority area compared with sales and fulfillment.
Our view is that many companies underestimate the potential the after sales process has for giving you a competitive advantage. Excellence in After Sales service can gain you market share, reduce after-sales related overheads on products and services sold, and improve customer retention. And eBuilder After Sales Cloud Process delivers excellence.
Read an amazing article in eBuilder Magazine #2 in how two of the worlds larget mobile phone manufactors are using eBuilder today: http://www.ebuilder.com/ebooks/eBMag2/#/16/
Or read another article in eBuilder Magazine #3 about the benefits and modules provided in eBuilder After Sales - you will be impressed: http://www.ebuilder.com/ebooks/eBMag3/#/40/
After Sales Process
After sales service
Some Facts About After Sales Service:
- 6% of all items sold are returned (Returns Logistics, 2009)
eBuilder’s After Sales Cloud Process can automate, rationalize, and optimize the processing of the end-to-end after sales business process. It integrates the entire value network —all the collaborating parties and systems. This gives you end-to-end control driven by the configured business logic and rules in the Cloud Process. It provides end-to-end visibility of the process based on real-time information and easy access to all key information related to after sales services. This is digital management.
eBuilder After Sales Service works around the clock managing your entire return process – thousands of times faster than human staff – at a fraction of the cost. That is premium after sales service!
eBuilder After Sales makes it possible to implement a Control Tower solution that gives centralized end-to-end visibility and control of the entire after sales process.
Key Benefits of eBuilder After Sales Service
Improved Customer Satisfaction
Reduced Costs by 10-50%
Reduced Lead Times by 20-50%
eBuilder After Sales Service Modules