Contact us

The process of managing products after they have been sold has many names, such as After Sales, Reverse Logistics, Returns/Service Management, After Sales Service, and Customer Care. Regardless of name, it is a complex area; and it often involves numerous parties in many different locations, as well as a mix of internal and third parties in the value network. In many industries, the After Sales process is considered a noncore or a low priority area compared with sales and fulfillment.

Our view is that many companies underestimate the potential the after sales process has for giving you a competitive advantage. Excellence in After Sales service can gain you market share, reduce after-sales related overheads on products and services sold, and improve customer retention. And eBuilder After Sales Cloud Process delivers excellence.

Read an amazing article in eBuilder Magazine #2 in how two of the worlds larget mobile phone manufactors are using eBuilder today: http://www.ebuilder.com/ebooks/eBMag2/#/16/ 

Or read another article in eBuilder Magazine #3 about the benefits and modules provided in eBuilder After Sales - you will be impressed: http://www.ebuilder.com/ebooks/eBMag3/#/40/ 

After Sales Process

eBuilder has garnered awards from many professional and industry organizations.

Some Facts About After Sales Service:

-  6% of all items sold are returned (Returns Logistics, 2009)
-  68% of returns have no technical fault (Accenture report, 2007)
- The average loss related to a return is €19 (Newgistics, 2007)
- Processing returns costs four times as much as processing the original order
- An average of one consumer phone call is made per return

eBuilder’s After Sales Cloud Process can automate, rationalize, and optimize the processing of the end-to-end after sales business process. It integrates the entire value network —all the collaborating parties and systems. This gives you end-to-end control driven by the configured business logic and rules in the Cloud Process. It provides end-to-end visibility of the process based on real-time information and easy access to all key information related to after sales services. This is digital management.

eBuilder After Sales Service works around the clock managing your entire return process – thousands of times faster than human staff – at a fraction of the cost. That is premium after sales service!

eBuilder After Sales makes it possible to implement a Control Tower solution that gives centralized end-to-end visibility and control of the entire after sales process.

Key Benefits of eBuilder After Sales Service

Improved Customer Satisfaction
- Reduced lead times, for  example, reduced time to repairs
- Online real-time order visibility
- Automated and integrated customer satisfaction surveys

Reduced Costs by 10-50%
- Streamlined, centrally driven process
- Less manual administration
- Less training
- Fewer customer questions and less troubleshooting
- Smarter global vs. local asset planning

Reduced Lead Times by 20-50%
- Streamlined, centrally driven process
- Central, automated exception management
- Flexible service provider selection
- Better swap and part unit availability

Improved Control
- Increased efficiency through management by exception
- Improved asset utilization through real-time visibility and reporting
- Increased control over the whole supply chain

eBuilder After Sales Service Modules

• Business Intelligence Portal
• Process Monitor
• Operational Report Engine
• Track and Trace
• Notification Engine
• Contract Manager
• Asset Planning and Forecasting
• Admin Manager
• Order Manager
• Shipping Manager
• POD and Document Archiving Manager
• Document Generation Engine
• Print Manager
• Inventory Manager
• Financial Manager
• Network Optimization Engine
• Integration Gateway
• Web Interfaces
• Mobile Interfaces

Interested in our After Sales Cloud Process and want to know how we can help you reduce costs and increase efficiency? Give us a call at 0046 8 585 020 00 or click "Contact us.".